Terms & Conditions
All of our products are made on a per order basis, which allows you to fully customize the end result making a product that you can show proudly in your home. The specifications, dimensions and type of wood, of each item are shown in the store. Each of the urns are made by hand at our woodworking shop to ensure quality is taken in each step of the process. Please note there are always minor variations in color and design from piece to piece. These variations are the hallmark of fine hand-crafted wood urns. We would like to point out that the color in the photos may vary from computer to computer. Not all computer monitors are calibrated to the same standard, so the product you receive may vary slightly in color from the photo on your monitor.
If you have any further questions feel free to contact us at firstname.lastname@example.org and a representative will be glad to help in the selection process.
We wanted to personalize the purchase process as much as possible to help you create something that truly represents and reflects your loved one. During the customizing you will be asked to make various choices from the urn's shape, wood type, and lid. After making those decisions you will have the opportunity to add laser engraved elements to your urn. If you would like to add text and an image on the same side you will need to utilize our online design studio to create the design for your urn. Please note, when laser engraving an urn we try our best to match your custom made design but there may be small differences in positioning in the transfer between your online design and the final engraving done on the urn.
Due to the custom nature of our product we don't offer any form of refunds unless the product is damaged in shipment. In which case we will rush order another urn for you and have it delivered as soon as we can.
The use of pictures portraits or any other photographs are converted to pencil drawings for the purpose of detail in engraving. Although it is our wish to convert all images, we are limited by clarity. All pictures once converted are sent to you via e-mail for your approval.
Be sure that you have the rights to use the image you are uploading. You CANNOT use copyrighted images without explicit written permission from the copyright holder. If you upload a picture that we recognize as a copyrighted image we will contact you asking for proof of permission to use the copyright image. To expedite this process you could provide an e-mail address or telephone number where we can contact the copyright holder to verify you have permission.
Please note that 24 hour shipping does not apply to weekends or holidays. Free shipping only applies to ground shipping.
Orders can be sent out within 48 hours of proof approval. If you submit pictures with your order you will be sent a proof. You must reply to this proof e-mail for our records confirming that you are satisfied with the picture. Shipping time varies depending on the shipping speed and carrier that you select at check out.